An offer from the Federal Institute for Vocational Education and Training


Do you have any questions about recognition and other issues relating to your immigration? The staff at the hotline will be happy to help with your questions on the telephone. Just call the “Working and Living in Germany Hotline“!

Which questions can the hotline answer?

The hotline will answer your questions on the following subjects in German and in English.

  • Recognition of foreign professional qualifications
  • Job search and careers
  • Entry and residence
  • Learning German

You can reach the hotline on this number: +49 30 1815 - 1111

Telephone consultation times (local time Germany)
Monday: 09:00 - 16:00
Tuesday: 09:00 - 16:00
Wednesday: 09:00 - 16:00
Thursday: 09:00 - 16:00
Friday: 09:00 - 12:00

Charges: If you call from a German landline, you pay local charges. If you call from abroad, you pay the charges which apply abroad. Calls from mobile phones may cost more.

Please note: long waiting times on the hotline!

Unfortunately the telephone hotline is often busy. Replies to written enquiries to the hotline can often take several weeks. Our tip: Start by searching for information in the Recognition-Finder or on our FAQ site!


Important information

You cannot apply for a recognition procedure by phone. You can only submit the application for recognition in writing to the competent authority.

Asking questions in writing

You can also ask your question in writing using a contact form. You will then receive your answer as quickly as possible.


Questions about professional recognition:
“Anerkennung in Deutschland” contact form

Questions about job searching and careers, entry and residence, and about learning German:
Website of the Federal Office for Migration and Refugees (BAMF)


Information about the operators of the hotline:

The hotline is a measure provided as part of the Federal Government’s demographic strategy. It is operated by the Federal Office for Migration and Refugees (BAMF) and the Federal Employment Agency (BA). The basis of this is a cooperative arrangement between the Federal Ministry for Economic Affairs and Energy (BMWi), the Federal Ministry of the Interior (BMI), the Federal Ministry of Education and Research (BMBF), and the Federal Employment Agency (BA). The hotline supports services provided by “Make it in Germany“, “Anerkennung in Deutschland”, the Federal Office for Migration and Refugees (BAMF), the Federal Employment Agency (BA) and the Centre for International Migration and Development (ZAV).

Information regarding data protection:

Your call can be transferred between the Federal Office for Migration and Refugees (BAMF) and the Federal Employment Agency (BA). Sometimes it is not possible immediately. In this case your request and your personal data is forwarded to a member of staff. Your personal data is your name, first name, email address and telephone number. Your data is only forwarded via encrypted emails.
All statements made to the BAMF and the BA are voluntary. Your data is collected, processed and used only for the purpose of providing you with advice via the hotline. Your data is not passed on to third parties. Your data is deleted immediately after responding to your enquiry.