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Freight forwarding and logistics services clerk (m/f)
German: Kaufmann/-frau für Spedition und Logistikdienstleistung

Fields of work

Freight forwarding and logistics services clerks operate in the field of national and international freight transportation. They work for companies which plan, organise, control, monitor and process the transportation of goods and other logistics services. Freight forwarding and logistics services clerks mainly work in the areas of provision of services, order processing and sales.

Freight forwarding and logistics services clerks work for companies which plan, organise, control, monitor and process the transportation of goods and other logistics services.


Professional experience

  • Plan and organise the dispatch, shipment and storage of goods and other logistics services according due consideration to relevant legal requirements and environmental protection aspects
  • Control and monitor the effective cooperation of persons and institutions involved in the logistics chain
  • Take advantage of opportunities to consolidate consignments into larger load units
  • Obtain insurance cover
  • Accord due consideration to customs and foreign trade regulations
  • Use information and communication technologies
  • Procure information and make information available
  • Correspond and communicate in English with foreign business partners and customers and process English-language documentation
  • Identify customer requirements, advise and offer support to customers
  • Identify and evaluate service provision available on the transport and logistics market
  • Calculate prices
  • Draw up offers and prepare contracts
  • Process customer complaints and claims notices and assist in the settlement of claims
  • Manage payment processes and warning procedures
  • Assist in the calculation of costs and earnings and in commercial management
  • Monitor the market and assist in the further development of service provision of the company, assist in the establishment of networks for the consolidation, transportation and delivery of loads
  • Assist in the development of logistics concepts