Privacy notice


The “Hotline Working and Living in Germany” allows you to ask more detailed questions related to your personal situation, going beyond the information that is available from other sources. It is your main information hotline, and is operated jointly by the Federal Office for Migration and Refugees (BAMF) and the Federal Employment Agency (BA).

Both the BAMF and the BA attach great importance to protecting the privacy and personal rights of each individual. Please note the following:

When you call the hotline, your case is assigned to one of four categories and will be handled by either the BAMF or the BA, whichever is more appropriate:

  1. Job search, work and career (BA)
  2. Recognition of foreign credentials (BAMF)
  3. Entry and residence (BAMF)
  4. Learning German in Germany or abroad (BAMF)

To make sure that you receive the best possible service, your call may be transferred from one agency to the other. If your call cannot be transferred to a staff member at the BAMF or the BA, an agent will take down your personal information (full name, email address and telephone number) and make a note of the issue you are calling about, then send an email with that information to the appropriate colleague at the BAMF or the BA. All information is sent through encrypted email.

The information you provide is gathered, used and processed by the BAMF and the BA solely for the purpose of offering advice to you through the telephone hotline. It will not be passed on to third parties. You are not required to provide information to the BAMF or the BA. Your data will be promptly deleted.

You may print out and save this privacy notice, for example by using your browser’s “save” function.

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